CD-R King is a most loved shop for cheap computer gadgets and accessories. It has evolved into a wider range and now selling more products like portable DVD players, surveillance cameras, and others. But, what is cheap, when the quality is low?
The most recent experience I had with CD-R King was when I decided to buy a spare headset because I thought my old headset is no longer working and I had a voice call job interview over Skype the next day. It was Sunday when I bought this headset, which was recommended by the sales crew, went home and complacent that it is really working.
My job interview came and I was personally prepared. However, the headset I bought did not work, despite some fixing. As a result, I ended up using my old headset, which is more than two (2) years old. Of course, I had to go back to the store again and ask for replacement, and they did. Again, I was unworried that it will not operate. When I got home, I used the headset and tried it out. I was listening to my favorite track then while writing when suddenly something on the right part got loosen. It has been less than an hour using it and less than 24 hours since it got replaced. What I got to do? Complain!
CD-R King’s rule is that their products should only be replaced once. Their service warranty is for 3 months provided the damage is internal defect and not to include physical damage. In other words, I cannot avail of the service warranty for the headset I just bought and got replaced. Although, the next day when I had time to drop by at the CD-R King shop, I still attempted to avail for the service warranty and in good faith humbled myself explained what happened. Unfortunately, I had spoke with the Supervisor of that store and explained politely. The Supervisor was truthfully accommodating and soft spoken, but I heard her crew murmuring as though I forcefully detach the loose part of the headset. Well, in the first place, why should I have to do that? Besides, I will not waste my time and effort going back and forth to the store if it would not be necessary. More so, I have paid for the item and even gave me headache ending up using my old headset.
Undoubtedly, that bad experience with CD-R King wasn’t my first; it was just the peak of how disappointed I am with the service and the quality of their products. Another situation with the same but from other branch store was when I have to buy computer mouse for my sister. The optical mouse lasted only for a month. Same thing with my friend’s optical mouse which didn’t also lasts, while my optical mouse which I bought from another computer accessories store and where I bought my old headset are still working until now and both are more than a year old.
I am fed up with it. Go for a quality store, it may be a bit costly than CD-R King’s, yet assurance of the product’s quality is paramount.
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