Product Review: Eureka Forbes Aquasure Nano RO not up to the mark!

Actually the usefulness of RO water purifier can not be denied in our daily life. As we have become more susceptible to the diseases caused by the impure water, we ought to require an effective water purifier system at our home.

I planned to buy a new Water Purifier quite 10 months ago because we needed the latest Water purifier to clarify the heavy water of our area. The water supply to our area comes from underground, and it is extremely mineral rich, or it is unusually heavy. When we put water without filtering in a broad vessel,  we can see a lot of mineral and salt depositing at the base of the vessel. Earlier we used to have a stereotypical, and undemanding water purifier and that was also of the same Eureka Forbes Company.

As me and my husband both are acutely aware about the brand name, so we searched a lot to get a nifty RO system in our home. We saw many brands like Kent, Whirlpool, but they were somewhat bigger in size as per our requirements. We wanted a purifier with little capacity like for 5 to 7 liters of storage capacity, so that we can use the fresh water. If the tank would be large, then we would not be getting fresh water as there are few members in our family.

So finally, we purchased Aquaguard’s Aquasure Nano RO with 5 litres of capacity; it was a lovely looking RO system. After 2-3 days of use, it started creating problem, initially the water was not coming out of the tap. And then after, some time the water came out, but the tank started leaking. We were so shocked to see that the whole kitchen was flooded with water. We switched off its power and made a complaint to their service centre.

I do not know whether the Nano RO product was not up to mark or Aquaguard people lack in their services. We waited for around 2-3 days by just sitting at home that someone will come to solve our problem, but it was all futile. Suddenly after 3 days one so called engineer came and he did something to that little, cute RO apparatus. He said that as the salt quantity in the water is high the tube was jammed or clogged; we did not get his point.

We were so shocked to learn that, after 3- 4 days, the filter would get clogged, then how we will handle it for few years. After that again it showed the same problem within 10 days and again we have to make complaints, then wait for their mechanic to come and this vicious circle was going on.

We were totally fed up of that product, and we cultivated a habit of switching it off at night and before locking our house as we go outside.

Its overflowing problem was making trouble now and then, one day we decided to lodge a complaint to their Mumbai head office about the product. Then one angel looking like man came, and he experimented with our equipment for about 2 hours. He checked each and every part of that apparatus and changed few also. Then he said that he has identified the problem and has fixed it, now it will not cause any problem.

Luckily, after that day, our RO has been working perfectly, so we are still unable to conclude whether the product was not up to mark or their service is lousy and not up to the mark. But thank God, all is well that ends well!